FAQs

Q: Can I have different arrival dates?

A: The booking system will only allow you to search specific arrival and departure dates which is currently Fri and Mon. If you want something different, this may be possible depending on other bookings. Please message and discuss requirements.

Q: There appears to be nothing available for my dates?

A: Make sure your search dates are arrival/departure dates. This is currently a Fri and Mon. If you require different arrivals, this will be considered but you will have to contact us and we will need to add booking manually.

Q: When will my booking be confirmed?
A: You will receive an email confirmation of your booking.

Q: Where can I find my Booking Reference Number?
A: This will appear on your confirmation email. You can use this number to review your booking. Four weeks prior to arrival, please make sure you confirm your guest list, this will be used to complete arrival paperwork.

Q: How do we pay and are payments secure?
A: You can pay online using the link or we can arrange an electronic transfer or payment via postal cheque. Your booking will be secure once your deposit has cleared. Your safety is very important to us which is why we use trusted payment services for our online booking system.

Q: Do I have to pay for everything now?
A: We will only charge you the deposit now. Full payment date will be advised but is usually four weeks prior to arrival. If you would like to pay instalments, these can be arranged manually, just message to discuss.

Q: How do I collect keys?
A: All keys will be in a key safe at the property for all parks.  Key codes will be advised through guest area of our website.  Please note the damage deposit will need to be paid for this to be visible.  To access the guest area, either use your reference on the website or an email will be sent 24 hours prior to arrival.

Q: Are passes included?
A Passes are not included and are bought via the Parks if available.  Haven are currently bought at reception. Seal Bay Resort via their Holiday app.  Cornwall not needed.

Q: Do you offer holiday insurance?
A: Sorry, we are unable to offer insurance. We strongly recommend that you do purchase when you book.

Q: Can I make amendments to my bookings?
A: Selsey - You can make amendments to guests up until  24 hours before arrival. To amend, we will have to cancel and resubmit.

Haven - You can amend your booking via their link sent.

Cornwall – Notify us of any changes and we will amend accordingly.